If you continue having difficulty connecting, please reach out to Wyze Customer Support.ģ:00 PM PT - We have seen increasing server latency from our side and are hearing reports from customers that their apps aren't loading pages or controlling devices correctly. If your device is still offline, please try power cycling it. We will update this page with more info when it becomes available.ġ/12/23 4:14 PM PT - We now see full recovery and we're keeping an eye on things.
If you are still experiencing troubles please reach out to Wyze Customer Support.Ĥ:35 PM PT - We are looking into reports of failed setup and event issues impacting Wyze Cam OG and Wyze Video Doorbell Pro. We will have more info when it becomes available.ġ/24/23 5:48 PM PT - The setup and event issues impacting Wyze Cam OG and Wyze Video Doorbell Pro should be recovering.
Some people may see improvement now but the process is not yet complete.ĩ:25 AM PT- We are looking into reports of Wyze app not loading, cameras not showing, and Wyze Webview not loading. We are not fully recovered yet and appreciate your patience.ġ0:19 AM PT - We are entering recovery and are balancing the requests from the server side. We're going to keep an eye on the metrics and make sure they're behaving as expected before we call this fully resolved.ġ0:49 AM PT - We're continuing to allow more traffic back to the servers and are watching our metrics. If that doesn't work, please reach out to Wyze Customer Support.ġ1:13 AM PT - We are unblocking the last bit of traffic and things are looking good. If you continue to have trouble with your Wyze device connecting, please try power cycling it. 1/30/23 11:20 AM PT - We are now fully recovered and this outage is resolved.
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